Frequently Asked Questions (FAQ)
Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, feel free to reach out to us on WhatsApp — we're happy to help!
1. What products does The Prime Pick sell?
The Prime Pick offers a carefully curated selection of smart gadgets, personal care tools, home essentials, and innovative everyday products. Every item is selected for its quality, functionality, and value.
2. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan. You can also pay online via credit/debit card or other available payment methods at checkout.
3. How long does delivery take?
Orders within Pakistan are typically delivered within 3–7 business days depending on your location. Remote areas may take slightly longer. International orders are shipped to 29+ countries — delivery times vary by destination.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your order in real time.
5. What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the item is unused and in its original packaging. If you received a damaged or incorrect item, please contact us immediately and we will resolve it promptly.
6. How do I contact customer support?
The easiest way to reach us is via WhatsApp. Our support team is available 7 days a week to assist you with orders, products, or any concerns.
7. Do you ship internationally?
Yes! We ship to 29+ countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
8. Are your products genuine and quality-tested?
Absolutely. Every product listed on The Prime Pick is carefully reviewed before being added to our store. We are committed to offering only reliable, high-quality products to our customers.
9. Can I cancel my order?
Orders can be cancelled within 24 hours of placement. After that, the order may already be processed for shipping. Please contact us as soon as possible if you need to cancel.
10. Do you offer discounts or promotions?
Yes! We regularly run promotions and special offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.